All your customer conversations,
one inbox with built-in AI
Messello brings WhatsApp, Telegram, Instagram, web chat, email & SMS into one shared inbox — and a built-in AI drafts answers from your help center. Every channel and AI included, flat $19/agent.
The affordable alternative to Intercom, Zendesk, Gorgias & Jivo
Everything included. No surprise bill.
The incumbents charge per seat, then per AI resolution, then per ticket. Messello is one flat price with everything in it.
Flat per agent
One predictable price. No per-resolution or per-message AI fees, no per-ticket metering.
Channels included
WhatsApp, Telegram, Instagram, Messenger, web chat, email & SMS — in every plan, not as add-ons.
Built in, not metered
Drafts, auto-suggest, auto-tagging and summaries grounded in your help center — included.
One tool, not a stack
Shared inbox, light CRM, automation, AI and a help center in a single product — replace your patchwork of apps.
Everything your support team needs
Every conversation in one shared inbox
Messages from every channel land in a single, collaborative inbox. Assign, filter, tag and resolve as a team — one thread per customer, no matter how they reach you.
- ✓Collision detection so two agents never reply twice
- ✓Smart routing & auto-assignment by team or rule
- ✓Private notes & @mentions for internal collaboration
AI that answers from your help center
Connect your help center and Messello's AI drafts replies grounded in your own content (RAG) — so it never invents answers. It auto-suggests responses, auto-tags and triages new conversations, and summarizes long threads. Included in every plan, with no per-message fee.
- ✓Reply drafting & auto-suggest — agents approve in one click
- ✓Auto-tag & triage new conversations on arrival
- ✓Auto-answer simple questions when confident
Light CRM and automation, built in
Every contact and their full history in one place. Automate repetitive work with rules, canned responses and macros. Measure response times, resolution and AI deflection — so you always know how your team is doing.
- ✓Contact timeline — notes, attributes, past conversations
- ✓Automation rules — auto-assign, tag, reply, route
- ✓Reports — performance + AI deflection & credits
Built for teams that talk to customers
E-commerce & retail
Answer pre-sale and order questions across WhatsApp, Instagram and chat — without a per-ticket bill on your busiest days.
SMBs & startups
A complete, affordable support stack from day one — every channel and AI included, set up in minutes.
Agencies & resellers
Manage every client's inbox from one place with clear ownership — or resell Messello as your own white-label workspace.
The same job, without the surprise bill
What you actually pay once AI and channels are switched on.
Simple, flat per-agent pricing
Every plan includes all channels and built-in AI. No per-message fees.
Starter
For small teams getting started.
- ✓ All channels
- ✓ Shared inbox & CRM
- ✓ AI auto-suggest
- ✓ Automation rules
Growth
For growing support teams.
- ✓ Everything in Starter
- ✓ AI replies from help center
- ✓ Auto-tag & triage
- ✓ Reports & AI deflection
Scale
For high-volume & agencies.
- ✓ Everything in Growth
- ✓ Auto-reply bot
- ✓ Agency / reseller mode
- ✓ Priority support
Questions, answered
Does the AI cost extra per message?
No. Messello includes AI reply drafting, auto-suggest, auto-tagging, triage and thread summaries in every plan — there are no per-resolution or per-message AI fees, unlike Intercom Fin (~$0.99 per resolution on top of the seat price).
Which channels are included?
All of them — WhatsApp, Telegram, Instagram, Facebook Messenger, website live chat, email and SMS — in every plan, at no extra per-channel cost.
How does the AI know the right answer?
It's grounded in your own help center (retrieval-augmented generation), so it answers from your real content instead of inventing replies. If it isn't confident, it hands off to a human.
Is Messello a good Intercom, Zendesk or Chatwoot alternative?
Yes. Messello gives you omnichannel support with built-in AI at a flat per-agent price — all the channels and AI of the big incumbents, without per-resolution fees or paid add-ons, in one easy-to-use product.
Can I try it without signing up?
Yes — open the live demo to explore a fully loaded workspace, then start a free 3-day trial when you're ready.
Start talking to customers in minutes
Spin up your workspace, connect a channel, and let the AI answer from your help center. Free for 3 days.
Start 3-day free trial