Messello brings every customer conversation — WhatsApp, Telegram, Instagram, web chat, email and more — into one shared inbox, with a built-in AI assistant that drafts answers grounded in your own help center.
Every messenger, social DM, web chat and email lands in a single inbox. Your whole team replies from one place — no app-switching, nothing lost.
One click drafts a complete reply from the conversation — and it's grounded in your help-center articles via retrieval, so answers stay accurate to your prices and policies. You review and send.
Growth & ScaleThe moment a customer writes in, Messello can post a suggested reply as an internal note — so an agent answers in one click. Opt-in, and never sent to the customer automatically.
ScaleWeb chat widget, Telegram, email out of the box; WhatsApp, Instagram and Facebook Messenger, SMS and more on higher plans — each as a tidy inbox inside your workspace.
Every contact, their history and custom attributes, kept next to the conversation. Enough CRM to stay personal, without the bloat.
Route, assign, tag, auto-reply and follow up with rules that run themselves — so the right conversation reaches the right agent instantly.
Growth & ScaleGroup agents into teams, balance load with assignment, and use private notes and @mentions to collaborate without the customer seeing.
Growth & ScaleSee volume, response and resolution times, agent performance and CSAT — the numbers you need to staff and improve.
Growth & ScaleEach workspace is fully tenant-isolated. Encrypted channel credentials, daily backups with verified restore, and HTTPS everywhere.
Add a channel in minutes — paste a token or connect an account, and it becomes an inbox.
Start a 3-day free trial. Connect a channel, and watch the AI draft your first reply.