Save time with rules, macros, and smart routing.
Auto-assignment automatically hands each new conversation to an available agent using round-robin distribution, while routing rules send conversations to the right team first, so nothing sits unassigned.
A macro bundles several actions — send a message, add labels, assign, change priority, resolve — into a single button an agent clicks on any conversation to run the whole sequence at once.
Automation rules run when an event fires, check conditions you set, then perform actions like auto-assigning, tagging, replying, or notifying, so routine handling happens without anyone lifting a finger.
Every channel and AI included, flat per agent. Free for 3 days.
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