Track volume, performance, CSAT and AI deflection.
Messello can send a CSAT survey after each resolution and report your AI deflection rate — the share of conversations answered by AI without a human handoff.
Messello's agent and team reports break down conversations, response times, and resolutions per person and per team so you can balance workload and coach effectively.
The Reports overview shows your conversation volume, first response time, and resolution time for any date range so you can track support health at a glance.
Every channel and AI included, flat per agent. Free for 3 days.
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