Draft replies, auto-tag, summarize and auto-answer with built-in AI.
Enable the AI auto-reply bot per inbox so Messello AI answers simple, grounded questions automatically and hands off to a human whenever it isn't confident.
Click the ✨ Draft-with-AI button to generate a grounded reply you can edit before sending, and turn on auto-suggest to see proposed answers as internal notes.
Paste your help center URL or sitemap in Account settings to import articles that ground Messello AI (RAG), so it answers from your real content instead of guessing.
Enable AI auto-triage in Account settings so Messello AI automatically tags and sorts every new conversation using your existing labels.
Messello AI is a built-in AI toolkit — draft replies, auto-suggest, auto-tag and triage, summaries, and confident auto-reply — grounded in your help center and turned on from Account settings.
Click Summarize on any conversation to get an AI-generated recap of a long thread, so teammates can pick it up without scrolling through the whole history.
Every channel and AI included, flat per agent. Free for 3 days.
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