Draft Replies With AI (and Auto-Suggest) in Messello

Messello AI can draft a reply for you in one click. Open any conversation and use the ✨ Draft with AI button in the reply box. The AI reads the thread and your imported help center, then writes a suggested answer in the composer — ready for you to review, edit, and send.

Draft a reply with AI

1. Open a conversation in app.messello.com.
2. Click ✨ Draft with AI in the reply editor.
3. Read the generated draft. Edit anything that needs adjusting.
4. Send when it's right, or regenerate for a different take.

Because drafts are grounded in your help center (RAG), the AI pulls from your real content instead of inventing answers. If it can't find a grounded answer, it will say so rather than guess.

Turn on auto-suggest

Auto-suggest goes a step further: as new customer messages arrive, Messello AI proposes a reply automatically and posts it as an internal note — visible only to your team, never to the customer.

1. Open Account settings → AI.
2. Enable Auto-suggest replies.
3. Save.

Agents can then accept the suggestion, tweak the wording, or ignore it entirely. Nothing goes to the customer until a human sends it.

Tips for better drafts

• Keep your help center current. Drafts are only as good as the content they're grounded in — see Import your help center so AI can answer.
• Always review before sending. The AI drafts; the human decides.
• Add a summary for long threads before drafting — see Summarize long conversations with AI.

Want the AI to send simple answers on its own? Set up the AI auto-reply bot.

Included in your plan

AI draft replies and auto-suggest are part of the ai_assist feature on Growth and Scale plans — no per-message fees. See what's included in Messello AI or compare plans.