Assign, organize, and reply to conversations as a team.
Create labels in Messello settings, apply them to any conversation from the sidebar, and filter your inbox by label to find related chats fast — and let built-in AI auto-tag conversations as they arrive.
Messello shows you which teammates are viewing or typing on a conversation to prevent double replies, and lets you add private notes with @mentions that stay internal and are never sent to the customer.
In Messello you assign a conversation to an agent or team from the conversation header, or let auto-assignment distribute new chats automatically so nothing sits unowned.
Messello conversations move through Open, Pending, Snoozed, and Resolved statuses, and you can set a priority level so your team always tackles the most urgent chats first.
Create canned responses in Messello settings, then insert any saved reply while chatting by typing "/" followed by its short code — so common answers go out consistently in seconds.
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